Designed by Code Scrapper
Support for All Code Scrapper Tools Unified Support Platform
Submit queries for any Code Scrapper tool from a single platform. Your privacy is our priority.
Select App for Support
Choose which Code Scrapper tool you need assistance with
ModifyX Support
Submit your query for image processing tools. Email will be sent to: modifyx@codescrapper.com
Privacy First
Your data stays with you. We don't store personal information.
Fast Response
Typically respond within 24-48 hours to all inquiries.
Community Driven
Feature requests are voted on by our community.
Frequently Asked Questions
What is support.codescrapper.com and which tools does it support?
Support.codescrapper.com is the central support platform for all Code Scrapper products. We handle queries for CodeFlow (diagramming tool), ModifyX (image processing), and other tools in our ecosystem. Submit any issue or suggestion for any of our tools here.
How do I specify which tool I'm having issues with?
When submitting a support request, use the 'Category' field to select the specific tool: CodeFlow Diagram Studio, ModifyX Image Tools, or general Code Scrapper inquiries. For bug reports, include which tool you were using in your description.
What's the difference between CodeFlow and ModifyX tools?
CodeFlow is our professional diagramming tool for creating flowcharts, UML diagrams, and visualizations with Mermaid.js syntax. ModifyX is our privacy-focused image processing suite for upscaling, compression, and format conversion. Both are 100% browser-based with local processing.
Can I use my support login across all Code Scrapper tools?
Support.codescrapper.com is a centralized platform, so you only need to submit queries here regardless of which tool you're using. We track all tool-specific issues through this single interface for streamlined support.
I found a bug in CodeFlow's diagram rendering. How should I report it?
Select 'Bug Report' tab, choose 'CodeFlow Diagram Studio' in the category, and provide detailed information including: the Mermaid.js code, expected vs actual output, browser version, and steps to reproduce. Screenshots of the issue help us resolve it faster.
I have a feature suggestion for ModifyX. Where do I submit it?
Use the 'Feature Suggestion' tab and select 'ModifyX Image Tools' category. Describe your idea, target audience, and estimated impact. We regularly review suggestions and implement popular requests across all our tools.
Are my support queries and data kept private?
Yes, absolutely. We practice complete data minimalism. Your queries are only used to resolve your issues and are deleted afterwards. No personal data is shared with third parties, aligning with our tools' privacy-first approach.
How long does support response take for different tools?
We aim to respond within 24-48 hours for all tools. CodeFlow and ModifyX issues typically receive faster responses due to our dedicated teams. Urgent issues can be marked as high priority for expedited handling.
Can I request integrations between CodeFlow and ModifyX?
Yes! We welcome integration suggestions. Use the 'Integration Idea' category to propose workflows between our tools. For example, exporting CodeFlow diagrams to ModifyX for image processing, or vice versa.
Do you offer enterprise support for multiple tools?
Yes, we provide comprehensive enterprise support packages covering all Code Scrapper tools. This includes priority support, custom integrations, and dedicated technical assistance for teams using multiple tools in our ecosystem.
Where can I find documentation for each specific tool?
CodeFlow: codeflow.codescrapper.com/documentation | ModifyX: modifyx.codescrapper.com/guides | General: codescrapper.com/docs. All documentation is freely accessible with interactive examples and tutorials.
How do I report security vulnerabilities across your tools?
For security issues affecting any Code Scrapper tool, email security@codescrapper.com with details. Please do not use the public support form for sensitive security vulnerabilities affecting CodeFlow, ModifyX, or other tools.
Can I get updates on my support request for any tool?
Yes, when you allow contact in your submission, we'll email you updates. You can also reference your ticket number (provided in confirmation) to check status via email for issues across CodeFlow, ModifyX, or other tools.
Are there community forums for all Code Scrapper tools?
Yes! Join our central Discord community at discord.codescrapper.com where users of CodeFlow, ModifyX, and other tools share tips, templates, and help each other. It's the best place for peer support across our ecosystem.
What if my issue affects multiple tools simultaneously?
Select 'Cross-Platform Issue' in category and describe how the problem affects different tools. Our integrated support team can coordinate fixes across CodeFlow, ModifyX, and other tools for comprehensive resolutions.
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